Can my parcel be redirected to a different address?

Once your order has been shipped, we are unable to make any changes to the listed shipping address. We recommend contacting the shipping carrier using your tracking number for reference to inquire about making any changes which could impact a successful delivery.

My order’s shipping has been delayed.

Unfortunately there may be delivery delays due to reasons outside of our control such as carrier delays, severe weather, natural disasters, or labor strikes. We ship all orders ASAP and once shipped provide a Tracking Confirmation email to your email address on file. Once a package leaves our facility, we no longer control how your order is handled or where it is sent before delivery.

What if my package is late?

We appreciate your patience. We ask that you wait several additional business days beyond your Expected Delivery Date. If your package still has not arrived by that time, please contact us and we would be happy to help investigate and reach out to our carriers when needed.

*Claims of missed/incorrect deliveries will not be accepted within a period of time of the order being placed. We ask that these issues be brought to our attention as soon as possible.

My package says delivered, but I didn’t receive it.

We ask that you please allow several additional business days past the “delivered” scan as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us. NOTE: Please be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.

Shipping time: usually 10-16 days.
Processing time: usually 2-7 days.